Our Service Guarantee
At Plixonarshod, we take pride in delivering
high-quality furniture assembly and repair services. Your
satisfaction is our top priority, and we stand behind the
quality of our work.
This policy outlines our commitment to you and explains our
refund and service guarantee procedures for our furniture
services in Princeton, NJ.
Satisfaction Guarantee
We want you to be completely satisfied with our furniture
assembly and repair services. If you are not satisfied with the
quality of our work, please contact us within 7 days of service
completion, and we will:
- Return to address any issues at no additional cost
- Make necessary adjustments to meet your expectations
-
Provide a partial or full refund if we cannot resolve the
issue
Assembly Service Refunds
For furniture assembly services, refunds may be considered in
the following situations:
-
Incomplete Assembly: If we are unable to
complete the assembly due to our error, you will receive a
full refund.
-
Quality Issues: If the assembled furniture is
unstable or improperly assembled due to our workmanship, we
will return to fix it or provide a refund.
-
Damage During Assembly: If we cause damage to
your furniture during assembly, we will repair it, replace the
damaged part, or provide appropriate compensation.
Non-Refundable Situations
Refunds are not available when:
- Assembly is successfully completed as requested
- Missing parts or defects are due to manufacturer issues
- Customer provides incorrect or incomplete information
- Furniture is damaged due to pre-existing conditions
Repair Service Refunds
For furniture repair services, our refund policy includes:
-
Unsuccessful Repairs: If we cannot repair
your furniture as agreed, you will receive a full refund for
the repair service.
-
Recurring Issues: If the same problem
reoccurs within 30 days due to our repair work, we will
re-repair at no cost or provide a refund.
-
Unexpected Complications: If complications
arise that prevent repair, we will consult with you before
proceeding and offer refund options.
Cancellation Policy
We understand that plans change. Our cancellation policy is as
follows:
-
More than 24 hours notice: Full refund of any
deposit or prepayment
-
12-24 hours notice: 50% refund of deposit
-
Less than 12 hours notice: No refund of
deposit
- No-show: Full charge applies
To cancel or reschedule, please contact us by phone or email as
soon as possible.
How to Request a Refund
To request a refund or report an issue with our service:
- Contact us within 7 days of service completion
- Provide your service date and description of the issue
- Include photos if applicable to illustrate the concern
- Allow us to inspect the work if necessary
We aim to respond to all refund requests within 2 business days
and resolve issues promptly.
Refund Processing
Once a refund is approved:
- Refunds are processed within 5-7 business days
- Refunds are returned via the original payment method
-
You will receive confirmation once the refund is processed
- Bank processing times may vary
Warranty on Work
All furniture assembly and repair work by Plixonarshod
comes with a 30-day workmanship warranty. This warranty covers:
- Structural integrity of assembled furniture
- Quality of repair work performed
- Proper functioning of repaired components
The warranty does not cover damage from misuse, accidents, or
normal wear and tear after service completion.
Disputes
If you are not satisfied with our resolution of a refund
request, please contact us to discuss further. We are committed
to finding a fair solution for all parties.
We value your business and will work diligently to address any
concerns to maintain your trust in our furniture services.
Contact Us
For refund requests or questions about this policy, please
contact: